privacy policy

luvéa is operated by [luvéa to confirm legal entity name], based at [luvéa to confirm registered address]. For any privacy question, contact us at [luvéa to confirm contact email] or via WhatsApp.

When you place an order we collect the details you provide: your name, phone number, delivery address, city, any notes, and — if you choose to give one — your email address. If you send a gift, we also collect the gift message and, optionally, the recipient’s name and phone number. We do not take online payment, so we never collect card or banking details — orders are paid in cash on delivery.

If marketing analytics are enabled and you accept cookies, we may also collect anonymous usage data (see “cookies & analytics” below).

We use your information solely to confirm your order by phone, prepare and deliver it, arrange gift delivery where applicable, and provide customer support. We may contact you about your specific order.

We share your delivery details only with the courier fulfilling your order. For gift orders, we deliver to the address you provide and never print prices on the packing slip. We do not sell your personal information.

We use privacy-friendly, cookieless analytics to understand general site usage. Marketing pixels (used to measure advertising) load only if you accept cookies in our consent banner — you can decline, and the site works exactly the same. You can change your choice at any time by clearing your browser storage for this site.

We keep order information for as long as needed to fulfil your order and meet any legal or accounting obligations, then [luvéa to confirm retention period].

You may ask us to access, correct, or delete the information we hold about you. Reach us at [luvéa to confirm contact email] or on WhatsApp and we'll help.

We may update this policy from time to time. The current version always lives on this page.